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Here are the top highlights of our terms, conditions, cancellation, and refund policy. You may click on any of the bullet points or titles below to link to each section of this page:

• Terms, conditions, cancellation, and refund policy

• What is travel insurance, and do you need it?

• Additional Useful Information regarding our Cancellation Policy

• Other terms, policies, and conditions

Payment & Other Terms:

• Deposit
• Online bookings/after-hours reservations
• Pet policy
• Reserving your stay
• Billing information and identity verification
• Right of service
• Housekeeping and linen fee
• Accessibility statement
• Pandemic information
• House rules

We understand that circumstances can change, and sometimes it may become necessary to cancel or modify a rental vacation booking. While we empathize with your situation, we strongly recommend obtaining travel insurance as a precaution. Please take note of the following cancellation and refund policy:

• 90% Refund: If you cancel your reservation at least 39 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, we will refund 90% of the total amount paid. The remaining 10% will cover the transaction, bank, and merchant fees that we incur during the payment process. Our bank and merchant charge us a fee of 5.5% or more per transaction, and a credit constitutes one transaction while a refund constitutes another. 
• 70% Refund: If you cancel your reservation at least 30 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, we will refund 70% of the total amount paid. The remaining 30% will cover the transaction, bank, and merchant fees that we incur during the payment process and the loss of business that is caused by us turning down reservations to honor your booking.
• 50% Refund: If you cancel your reservation at least 25 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, we will refund 50% of the total amount paid. The remaining balance will cover the transaction, bank, and merchant fees that we incur during the payment process, as well as the loss of business caused by us turning down reservations to honor your booking.
• 40% Refund: If you cancel your reservation at least 19 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, we will refund 40% of the total amount paid. The remaining 10% balance will cover the transaction, bank, and merchant fees that we incur during the payment process, as well as the loss of business caused by us turning down reservations to honor your booking.
• 30% Refund: If you cancel your reservation at least 15 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, we will refund 30% of the total amount paid. The remaining 10% balance will cover the transaction, bank, and merchant fees that we incur during the payment process, as well as the loss of business caused by us turning down reservations to honor your booking.
• 0% Refund: If you cancel your reservation at least 14 business days prior to your scheduled arrival at our condominium in Puerto Vallarta, you won’t be eligible for a refund.

We appreciate your understanding that once we receive your reservation, we block our calendar to honor your dates and decline all other bookings. Therefore, it is challenging for us to recover and get business afterward. Nonetheless, we will treat each cancellation case by case and make every effort to accommodate you in any way possible. Please note:

• A fee of 5.5% will be applied to all refund transactions to cover any incurred credit card, merchant, and bank payment processing fees. Our bank and merchant charge us a fee of 5.5% or more per transaction, and a credit constitutes one transaction while a refund constitutes another.
• Cancellation of any holiday reservation (Christmas, New Year’s, Easter, and Thanksgiving weeks) will result in the forfeiture of 100% of the total rent.

Thank you for choosing our condominium for your vacation rental needs. If you have any questions, please don't hesitate to contact us.

 

Travel insurance is a type of policy that reimburses you for non-refundable deposits and payments when something goes wrong on your trip. Problems can range from lost baggage to flight delays, medical issues, and more. It's highly recommended to have travel insurance for peace of mind. There are many travel and vacation insurance options that cover trips to Mexico, and the best one for you will depend on your specific needs and preferences. Here are a few options to consider that offer coverage for cancellations due to travel changes or pandemic-related reasons:

1. Allianz Global Assistance: This company offers several travel insurance plans that cover cancellations due to illness, including COVID-19. They also offer coverage for trip interruptions and delays, as well as emergency medical and dental expenses.
2. Travel Guard: This company offers travel insurance plans that cover cancellations and interruptions due to pandemics, as well as other reasons such as flight delays, missed connections, and baggage loss. They also offer coverage for emergency medical and dental expenses.
3. World Nomads: This travel insurance provider offers coverage for cancellations and interruptions due to pandemics, as well as other travel-related issues such as flight cancellations and lost baggage. They also offer coverage for emergency medical and dental expenses. However, there are other providers you can also check out.

• It's essential to carefully review the terms and conditions of any travel or vacation insurance policy before purchasing to ensure it meets your specific needs and provides adequate coverage for your trip. Additionally, keep in mind that many insurance policies have specific requirements for cancellations due to pandemics, such as proof of a positive COVID-19 test result or government-imposed travel restrictions.
• Please note that we do not work with or recommend any specific insurance company, and we are not responsible for any inconvenience this may cause. We are providing this information as a customer courtesy only.

 

We understand that unforeseen circumstances may arise, but as a small family business, we have mortgage payments to make and cannot afford last-minute cancellations or changes. When you make a reservation with us, we block our calendar and lose potential business, which we are unable to recover. Therefore, we highly recommend purchasing travel insurance to cover any changes in your plans or cancellations.

Our cancellation policy and terms become effective on the date you process and validate your reservation through our website or other websites we work with such as Airbnb. If you want to cancel your reservation, please notify us via email or through our contact us page.

Refund payments -if applicable- will be processed within two weeks of receiving your written cancellation notice.

Please note:

• A fee of 5.5% will be applied to all refund transactions to cover any incurred credit card, merchant, and bank payment processing fees. Our bank and merchant charge us a fee of 5.5% or more per transaction, and a credit constitutes one transaction while a refund constitutes another.
• Cancellation of any holiday reservation (Christmas, New Year’s, Easter, and Thanksgiving weeks) will result in the forfeiture of 100% of the total rent.
• If your reservation is made for any month from May to September, we may be able to offer you rescheduling or credit towards a future stay, depending on availability and other considerations.
• In case of cancellation due to a hurricane, natural disaster, or other "acts of god," your reservation will not be subject to a refund. Therefore, we strongly suggest that you purchase hurricane travel insurance before paying the final balance of your reservation.
• For your protection, we highly recommend purchasing travel insurance when traveling internationally. Thank you for your understanding, and we look forward to welcoming you soon.
• Your Consent: By using our site, you consent to our privacy policy and Terms and Conditions.
• Thank you for choosing our condominium for your vacation rental needs. If you have any questions, please don't hesitate to contact us.

 

PAYMENT & OTHER TERMS:

ACCEPTED CREDIT CARDS: We accept Visa, MasterCard, Discover, American Express, and PayPal.

Reservations made within 3 weeks of arrival require full payment at the time of booking. For all other reservations, a 50% deposit is required, and the remaining balance is due 45 days before your arrival.

If you choose to cancel your reservation for any reason before paying the remainder of your initial payment, you would forfeit the reservation and the same cancellation terms and conditions mentioned in the previous section would apply.

 

To ensure the security of our building and the safety of our guests, you are required to provide the full name and contact information of each guest who will be staying at our condo. For identity verification purposes, you will also be required to provide a Government ID upon arrival. Only those who are registered will have access to our secure building gate, and no outsiders or uninvited guests will be allowed in. We reserve the right to verify your identity and any other information we deem necessary to ensure safety and prevent fraud.

We reserve the right to refuse service to anyone. All rental properties are leased without regard to race, color, religion, sex, national origin, persons with mobility issues , or sexual orientation. To preserve the peace and tranquility of our building, we do not allow guests who have been banned by Airbnb or other rental companies to stay at our property.

The Housekeeping Fee is included in your Rental Confirmation, and you can expect a clean and ready apartment upon arrival. For your privacy, no one will enter or clean the condo during your stay unless you request additional services, which may come at an additional cost. If you need more towels, soap, or other supplies, please contact your host by email, and they will be happy to assist you.

We welcome all individuals and are committed to treating everyone equally, including persons with disabilities. However, please be aware that while our condo and rooftop are accessible, the building and surrounding neighborhood may not be fully accessible due to limitations and progress made in Puerto Vallarta's disability accessibility standards. As such, we want to ensure that you understand what to expect when staying with us. Please note that we cannot be held responsible for any injury or inconvenience that may occur due to the lack of accessibility, as we are transparent about our terms and conditions. We advise that you take reasonable care when navigating our building and surrounding areas, and we will make every effort to accommodate any reasonable requests to make your stay more comfortable and accessible. We encourage you to reach out to us with any questions or concerns you may have before booking your stay.

Please note that while our apartment and rooftop are accessible, there may be areas inside the condo that are not fully accessible to individuals with disabilities. We would also like to clarify that our vacation apartment is not individual property but rather a condominium located inside a building where owners like us are not permitted to make structural changes or modifications due to safety considerations. We hope that you understand our position, and we are happy to answer any questions or concerns you may have about accessibility during your stay.

In response to Covid-19, we have implemented recommended safety measures to ensure the health and safety of our guests and staff. Our staff will greet you with a strict protocol that includes maintaining a safe distance, wearing masks and gloves, and providing sanitized shoe mats and antibacterial gel in the unit. We take pride in ensuring your well-being and we trust that you will enjoy a safe and comfortable stay in Puerto Vallarta.

We have added our house rules to our terms and policies which you can check out by clicking on "Additional Rules". Guests are required to comply with the rules and regulations of the premises. It is mandatory for them to strictly follow the internal regulations of the complex.

Any person who is not mentioned in the occupation application will not be granted access to the building to prevent issues and ensure the safety of all guests. If you wish to have visitors, you must notify the host and the front desk clerk first in order to register them. Failure to notify us will result in the visitors being denied entry into the property and a penalty being imposed.

Visitors are not allowed to use the common areas and are limited to only the condo. Additionally, no more than 4 visitors are permitted, and they must be registered at least one day before arriving at the condo, and they can only visit from 9:00 am to 8:00 pm.

Guests are not allowed to use the unit to disturb the peace and quiet of the building or other owners and tenants. Excessive noise is not tolerated between the quiet hours of 10:00 pm to 8:00 am. Check-in time is 3:00 pm. If you arrive later than 3:00 pm, you must set an exact check-in time with us to gain access to the property. After setting a time, we will wait for a maximum of one hour. If there is no previous notice of a delay, a penalty of USD $35 will be charged to cover the host wages and time while waiting. Check-in after 9:00 pm incurs an extra cost of USD $50. Lastly, make sure to select the correct number of people staying with you because the price is determined per person, and access to the building will not be granted to anyone who is not registered and listed on the booking.

Note: We apologize for any inconvenience, but in the past, some visitors and tenants have taken advantage of our kindness, which created conflicts with other tenants and threatened the safety and peace of the building and others. Some have even been banned by Airbnb or by the building Association. Our goal is not to add rules but to prevent any further issues to ensure your stay and the comfort of others. Please do not invite outsiders, as you can do whatever you want outside of the building.

Oasis for Calm: As soon as you step out of the building, you are in the real dynamic world of the Romantic Zone with a lively neighborhood, restaurants, shops, bars, nightlife, etc. It feels so good to be able to stay in a building that feels like an oasis for peace and calm, which is an asset and a bonus for you when you come from the loud and noisy nightclubs. For that reason, we don’t allow anyone else to come in who is not listed on your booking. All visitors must leave the condo no later than 11 pm.

While others allow more guests in their units, we limit access to our condo to a maximum of 2-3 people per booking. The sofa bed is good but not as comfortable as the bed, so 2 guests are the ideal number for us. We prioritize safety, comfort, tranquility, and transparency over profit. Please bear in mind that there are active surveillance cameras throughout the building for safety considerations and to prevent anyone who is not authorized from entering the building.

We hope you choose to stay in our beautiful condominium and enjoy all that the Romantic zone in Puerto Vallarta has to offer.

Happy Travels, Thank you!